For your clients
Pet owners
Book online against your real availability, join from a browser with no install, keep a thread going between visits, and pay on completion with a card saved at booking.
VetWise Care Platform
The care platform your practice runs on.
Video, phone and message consults, with scheduling, payments and medical records, in one platform under your practice’s brand. Your clients open a link — there is nothing to install.
No app to download
Runs in any browser
English · Spanish · French
Three ways to consult
Video, phone or message — one place.
One platform, three modalities. Start a scheduled video visit, dial out to any phone without exposing a personal number, or keep an asynchronous thread going between appointments.
Video
Face-to-face visits in the browser, tuned for low bandwidth, with screen sharing to walk a client through results.
- Screen sharing during the call
- A camera and microphone check before you join
- Consults can be recorded and stored
Phone
Call from the browser straight to any phone, with no personal number exposed. Bring a colleague or a family member onto the same line.
- Browser-to-phone dial-out
- Bring a guest into the call
- Works with the number your clients already have
Message
Asynchronous consults for the questions that do not need a call, with photos and files attached and delivered in real time.
- Photo and file attachments
- Unread tracking and badges
- Claim and hand off across your team
Built for everyone in the room
The same platform, tuned to each person who touches it.
Pet owners get a simple front door. Your veterinary team gets a real clinical workflow. Owners and managers get the controls and the numbers.
For your vets
Veterinary team
A queue of open consults to claim, recurring and one-off availability with override blocks, SOAP records with templates and PDF export, and intake questions you write yourself.
For your practice
Owners and admins
Your brand end to end, roles and permissions for every team member, and an embedded Stripe dashboard for revenue, payouts and disputes — with services, locations and staff in one place.
Looking for your practice?
Every clinic has its own address here.
This domain is the platform itself. Your practice runs on its own address in the form yourclinic.vetwise.live, and your clinic will have given you that link. That is where you book, join a consult and read your pet’s records.
For example, a clinic at sixstones.vetwise.live is reached by typing sixstones. If you don’t know yours, ask your practice directly.
Are you clinic staff? Sign in to your practice · Not a customer yet? See Care Platform on getvetwise.com
Your brand, your domain
It’s your platform. We just keep it running.
The whole experience carries your practice’s identity, from the booking page to the payment receipt.
- Automatic brandingPaste your website and your logo and brand colours are pulled in for you.
- Your own domainYour practice can run on its own domain across the whole experience, provisioned with you.
- A client-facing site you composeBuild your practice’s pages block by block, without a developer.
- Three languagesThe interface and the client emails ship in English, Spanish and French.
Payments
You get paid — directly.
Every practice connects its own Stripe account, so consult fees land with you and not a middleman. Refunds, coupons and fee waivers are handled without leaving the consult, and Stripe tax codes can be applied to each service.
Practices subscribe to Care Platform; your clients are billed per consult.
Security you can name
Built on infrastructure you can name.
No vague adjectives, no badges — the specific pieces your data actually runs on.
Real, specific safeguards
Payments run on Stripe. Identities are managed by AWS Cognito. Consult media lives in Amazon S3, encrypted at rest with AES-256 and served through expiring links.
Your data stays yours
Your own Stripe account, your own records, your own brand and domain. Nothing about your practice or your clients is co-mingled or resold.
Consults run inside the VCPR you already hold
Care Platform consults happen inside the veterinarian-client-patient relationship your practice already has. Because the patient is yours, the record, the care plan and the client stay with your practice. You set the modality and decide when a visit needs to be in person.
Who makes this
Care Platform is a product of VetWise.
VetWise is the team behind after-hours veterinary answering, used by more than 1,600 practices across North America. Care Platform is the same people, the same veterinary-only focus and the same standards — applied to the software your practice runs its virtual care on.
Before you ask
Questions practices and clients ask first.
Do my clients need to download an app?
No. Care Platform runs in any modern browser. Your clients open the link to your clinic and they are in the consult, on a phone or a computer, with nothing to install.
Where do consult payments go?
Straight to your practice. Every practice connects its own Stripe account, so charges are made directly to you and the money is yours from the first transaction. Refunds, coupons and fee waivers are handled from inside the consult.
Can we use our own branding and our own domain?
Yes, end to end. Paste your website address and Care Platform picks up your logo and brand colours, and your practice can run on its own domain rather than a vetwise.live address. The booking page, the consult room and the payment receipt all carry your identity.
I am a pet owner. Where is my clinic?
Your practice has its own address on this domain, in the form yourclinic.vetwise.live, and your clinic will have given you that link. If you are not sure what it is, ask your practice directly, or use the clinic look-up above.
Is one practice’s data kept separate from another’s?
Yes. Each practice has its own records, its own Stripe account and its own brand. Nothing about your practice or your clients is shared with, or resold to, anyone else on the platform.
What languages are supported?
The interface and the client emails ship in English, Spanish and French. A client can switch the setup screens to French or Spanish when they first sign in.
Put your name on it.
See Care Platform running under your practice’s brand — video, phone and message consults, scheduling, payments and records in one place.